To get to the dispatch tab you must click Operations > Dispatch. You will reach a page which includes the pictures of all your technicians/agents, along with the option of “Send Bio” and “pulseCheck” to the far right of the technicians pictures.
Also, when creating a pulseM account, you can create separate Dispatcher accounts. In a Dispatcher account, the Dispatcher will only have the abilities to operate the dispatching process presented in the paragraph above. You can find the Dispatcher Account's login information by clicking Settings > Users. In the "Users" page, you will be given the Dispatcher Account's login information which you can edit.